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Information We Collect
We may collect the following types of information:
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- Personal Information: Name, contact details, medical history, and any other information you provide directly to us.
- Health Information: Information related to your pain management, including assessment results, treatment plans, and progress notes.
- Technical Information: Data about your interactions with our website and electronic communications, such as IP addresses, browser types, and usage patterns.
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How We Use Your Information
We use your information to:
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- Provide and manage our pain management programs and services.
- Communicate with you regarding program details, appointments, and updates.
- Personalise your experience and tailor our services to meet your needs.
- Improve our programs and conduct research to enhance treatment effectiveness.
- Ensure compliance with legal and regulatory requirements.
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How We Share Your Information
We may share your information in the following circumstances:
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- With Healthcare Providers: To coordinate care and share information relevant to your treatment and management.
- With Service Providers: Third-party vendors who assist us in delivering our services, such as IT support or billing services, may have access to your information under strict confidentiality agreements.
- For Legal Reasons: If required by law, to comply with legal processes, or to protect our rights and the rights of others.
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Data Security
We implement a variety of security measures to protect your information from unauthorised access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
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Your Rights
You have the right to:
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- Access and request a copy of your personal information.
- Correct or update inaccurate or incomplete information.
- Request the deletion of your information, subject to legal and contractual limitations.
- Opt-out of receiving marketing communications.
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To exercise these rights, please contact us using the information provided below.
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Changes to the Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
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Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Effective Pain Solutions (EPS)
Phone: 0408 211 301
Email: info@effectivepainsolutions.com.au
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Feedback and Complaints
If you believe that we have not complied with applicable privacy laws or regulations, you have the right to file a complaint with the relevant regulatory authority.
Effective Date: 1 September 2024
